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Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends.
Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to
- build a hospitable team
- know your guest
- create moments that impress
- recover quickly when things go wrong
- and more
Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.
Over 14,000 churches and schools have upgraded to an Advance Account and we‘d love to welcome you into this free program. We know that church volunteers and school teachers often use their own money, then have claim it back on on an expense form. We can take all of that hassle away by invoicing your church or school directly and delivering your order straight away.
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Upgrade to a FREE Eden Advance AccountAuthor
Jonathan Malm
Book Format
Hardback
Publisher
Baker Publishing Group
Published
July 2022
Weight
432g
Dimensions
14 x 21.6 x 14 cm
ISBN
9781540901972
ISBN-10
1540901971
Eden Code
5641629
